Customer Service

Exchanges & Returns:
  • Returns are only accepted for manufacture defect or size exchange for the same item within 10 days of delivery.
  • If the package is refused by an end customer for any reason, the ship freight, return freight & or reship freight will be charged to the customer.
  • There will also be a $5 restocking fee for any undeliverable returns, delivery refusals and unassigned returned packages.
  • By law, Thongs, G-strings, Teddies, Bras, Bikinis, and other intimately worn apparel are not returnable.

  • Formosa Elegante does not ship to P.O. Box’s or Military bases and only drop ships within the USA.
  • If the delivery address is residential, UPS& USPS can leave the package at the customer’s door without requiring a signature. In most cases a signature is required for business delivery addresses. If you prefer a signature request service please advise when placing your order as there is a fee for this service.
  • Once an item has been shipped, We do not allow for an address change to be made.
  • If your order has not been shipped it may be canceled within the first 24 hours.

Contact Information

  • Info@formosaelegante.com
  • Sales@formosaelegante.com