Customer Service

Exchanges & Returns:

Returns are only accepted for manufacture defect or size exchange for the same item within 10 days of delivery.
If the package is refused by an end customer for any reason, the ship freight, return freight & or reship freight will be charged to the customer.
There will also be a $5 restocking fee for any undeliverable returns, delivery refusals and unassigned returned packages.
By law, Thongs, G-strings, Teddies, Bras, Bikinis, and other intimately worn apparel are not returnable.

Formosa Elegante does not ship to P.O. Box’s or Military bases and only drop ships within the USA.
If the delivery address is residential, UPS& USPS can leave the package at the customer’s door without requiring a signature. In most cases a signature is required for business delivery addresses. If you prefer a signature request service please advise when placing your order as there is a fee for this service.
Once an item has been shipped, We do not allow for an address change to be made.
If your order has not been shipped it may be canceled within the first 24 hours.

Contact Information

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