Our on-line store is open 24/7 and we ship Monday through Friday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship the same business day when received before 12:00 p.m. PST. Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed.
Exchanges & Returns:
- Returns are only accepted for manufacture defect or size exchange for the same item within 10 days of delivery.
- If the package is refused by an end customer for any reason, the ship freight, return freight & or reship freight will be charged to the customer.
- There will also be a $5 restocking fee for any undeliverable returns, delivery refusals and unassigned returned packages.
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By law, Thongs, G-strings, Teddies, Bras, Bikinis, and other intimately worn apparel are not returnable.
- Formosa Elegante does not ship to P.O. Box’s or Military bases and only drop ships within the USA.
- If the delivery address is residential, UPS& USPS can leave the package at the customer’s door without requiring a signature. In most cases a signature is required for business delivery addresses. If you prefer a signature request service please advise when placing your order as there is a fee for this service.
- Once an item has been shipped, We do not allow for an address change to be made.
- If your order has not been shipped it may be canceled within the first 24 hours.
Contact Information
- Info@formosaelegante.com
- Sales@formosaelegante.com
