Our on-line store is open 24/7 and we ship Monday through Friday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship the same business day when received before 12:00 p.m. PST. Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed.
Exchanges & Returns:
Returns are only accepted for manufacture defect or size exchange for the same item within 10 days of delivery.
If the package is refused by an end customer for any reason, the ship freight, return freight & or reship freight will be charged to the customer.
There will also be a $5 restocking fee for any undeliverable returns, delivery refusals and unassigned returned packages.
By law, Thongs, G-strings, Teddies, Bras, Bikinis, and other intimately worn apparel are not returnable.
Formosa Elegante does not ship to P.O. Box’s or Military bases and only drop ships within the USA.
If the delivery address is residential, UPS& USPS can leave the package at the customer’s door without requiring a signature. In most cases a signature is required for business delivery addresses. If you prefer a signature request service please advise when placing your order as there is a fee for this service.
Once an item has been shipped, We do not allow for an address change to be made.
If your order has not been shipped it may be canceled within the first 24 hours.
We believe in a world where everyone has access to body-confident and sexy lingerie, regardless of shape or size. We want to empower our customers to feel sexy and confident in their beautiful bodies and to encourage women around the world to take pride in their sexuality through luxury lingerie.
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At Formosa Elegante, all women are accepted. There are no categories that separate big from small or thick from thin. EveryBODY deserves to be sexy.