FREQUENTLY ASKED QUESTIONS

What size lingerie should I order?

• Answer: To ensure the perfect fit, please refer to our size guide, which includes measurements and international size conversions. If you're between sizes, we recommend choosing the larger size for comfort.

How do I take care of my lingerie?

• Answer: To keep your lingerie in pristine condition, we advise hand washing in cold water with a mild detergent and laying it flat to dry. Avoid bleaching, ironing, or tumble drying.

Can I return or exchange lingerie if it doesn't fit?

• Answer: Due to the intimate nature of lingerie, items can only be returned or exchanged if they are unworn, in their original condition, with tags and packaging intact, within our return policy period.

What materials are used in your lingerie?

• Answer: We use a variety of high-quality materials, including but not limited to, lace, satin, silk, and stretch mesh. Specific material details can be found in the description of each product.

Is your lingerie suitable for all-day wear?

• Answer: Absolutely! Our lingerie is designed with both beauty and comfort in mind, perfect for all-day wear under various types of clothing.

How discreet is the packaging when you ship?

• Answer: Your privacy is of utmost importance to us. All orders are shipped in plain packaging without any branding or descriptions of the contents.

Do you offer plus sizes?

• Answer: We celebrate bodies of all shapes and sizes. Our range includes options for plus-size customers, ensuring everyone can find their perfect fit.

How do I know if a style will suit my body type?

• Answer: We provide a fit description and model measurements for each style to help you visualize how it might look. Our customer service team is also available to offer personalized advice.

Are your lingerie products sustainable and ethically made?

• Answer: We are committed to sustainability and ethical production. We work closely with our suppliers to ensure ethical working conditions and strive to use sustainable materials whenever possible.

How often do you release new collections?

• Answer: We typically release new collections seasonally. Sign up for our newsletter to stay updated on our latest designs and releases.

What is the difference between a teddy and a bodysuit?

• Answer: A teddy is primarily designed as lingerie, often with snaps at the crotch for convenience, while a bodysuit is a versatile piece that can be worn as outerwear or lingerie and typically has a more structured fit.

Do you offer bridal lingerie?

• Answer: Yes, we have a selection of lingerie perfect for brides, including pieces for the wedding day, honeymoon, and beyond.

What payment methods do you accept?

• Answer: We accept various payment methods, including credit/debit cards, PayPal, and other electronic payment options.

How can I track my order?

• Answer: Once your order has been shipped, you will receive an email with tracking information so you can follow your package's journey to you.

Do you have a physical store or are you only online?

• Answer: Currently, we operate exclusively online to keep our prices competitive and our collection accessible to a broader audience.